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E-File/E-Pay Frequently Asked Questions (FAQs)

Forms IT11, IT15, BR42, IR42, BR21, IR21, BR18 and IR18.

Click Here to access the the FAQ E-File/E-Pay Help Screen.


Can I electronically make a payment for tax obligation previously established outside of the electronic filing program?

Can I file a return now and pay later?

Can I file an amended Declaration of Estimate Tax online?

Can I file an amended IT11 (Quarterly Return of Tax Withheld) online?

Can I file my city income tax forms online for free?

Can I file my city tax return online?

Can I file my return now and have the payment delayed until a later date?

Can I use my debit card to pay my taxes?

Can the user make the IT15 payment via the web, but still file a paper IT-11?

Does it cost if I pay my taxes online?

Does participation in the E-File/E-Pay program require the user to file both the IT15 and IT11 via the web?

Does this E-File/E-Pay program provide for bulk filing of tax forms?

How can I prove that I have filed a return, or made payment?

How do I get a PIN number to access the Columbus Tax E-File/E-Pay system?

How far into the future can I set up a payment?

How many days does it take from the day that the taxpayer submits the payment on E-Pay until the payment is deducted from their bank account?

If I choose to file and pay via the Columbus Tax E-File/E-Pay program what is the latest date that I can file and pay the return?

If I electronically file the forms currently available will any paper documents need to be mailed to the Columbus Income Tax Division?

If my return indicates tax due, when is the latest I may file my return and make payment to have both considered timely?

What can I do when the system locks me out of the E-File/E-Pay program for too many attempts using the wrong City Tax ID and PIN?

What credit cards are accepted?

What do I do if I discover that I have filed to the wrong city on the form after I have submitted the filing?

What do I do if I forget my password after I have established it?

What if my bank account has a Debit Blocker but I want to be able to make e-payments for my city income taxes?

What is the latest I can submit an e-payment and still have it processed on the day of submission?

What must I do when I need to change the previously saved information on my bank account information?

What name should I enter on the ACH Debit Payment page?

What needs to be done if I receive a letter from the Tax Division stating that I have entered an Invalid Account?

What needs to be done if I receive a letter from the Tax Division stating that there has been a "Stop Payment" placed on one of my E-payments?

What should I do if I want to E-File my return but want to send a check via the U S Postal Service for the related payment?

What should I do if the logon screen will not accept my City Tax ID (account number)?

Why won't the PIN change program accept my personally designated PIN?


Last Updated: October 6, 2005


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